Rancho Oakey, Las Vegas, NVWater heater went out in our 44 year old house. Filed a claim with American Home Shield. They assigned it to 5 Star Home Services. Their plumber Rob came out within the timeframe promised and assessed the situation. He was respectful and thorough. I knew going in we would need more replaced than just the heater and only expected AHS to cover the appliance, which they did. I needed same day service because a household member is going through chemo and cannot be without hot water due to cold water sensitivity. We paid an extra fee for same day service, but it was definitely worth it.